Customer Success Engineer
incident.io
Mid levelLondon, UK
Shape the customer success team from the ground up!
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About incident.io
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies.
What you'd do
- Own onboarding and expansion design
- Advise on alerting strategy
- Guide migrations from legacy systems
- Influence platform design with customers
What they're looking for
- Experience with SaaS implementations
- Ability to explain technical concepts simply
- Strong judgment on project scope
- Skilled in structuring onboarding workflows