scout22 › Jobs › Raisin › (Junior) CS Operations Manager- Complaints Management (m/f/d)

(Junior) CS Operations Manager- Complaints Management (m/f/d)

Raisin

Entry levelOn-siteBerlin, Berlin, Germany

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About Raisin

Raisin connects consumers with banks for better savings and investment rates.

What you'd do

Manage customer complaints independently
Analyze root causes and optimize processes
Make decisions on goodwill arrangements
Craft clear and compliant communication to customers

What they're looking for

1-2 years in complaint management or customer service
Completed training in banking, insurance, or legal field
Fluent in German and good English skills
Proficient in Google Workspace and Zendesk

Perks

Employee development budget of €2,000
Flexible hours and 30 vacation days
Company pension scheme with 20% support