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Product Support Specialist

Anthropic

Entry levelOn-siteTokyo, Japan

Join a team pioneering AI support in Tokyo!

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About Anthropic

Anthropic creates reliable and steerable AI systems.

What you'd do

Respond to user support cases
Communicate with diverse user personas
Manage on-call tasks for urgent issues
Partner with engineers to resolve issues

What they're looking for

Native Japanese and business English
Experience in technical product support
Familiarity with APIs and SaaS products
Strong written communication skills